Contact & FAQ

Here you can find answers to frequently asked questions about orders, shipping, and returns – as well as direct contact options for our customer service.

Frequently Asked Questions

📦 How long does shipping take?

The estimated delivery time will be shown to you during the order process. Once your order has been shipped, you will receive a shipping confirmation by email.

🔍 Can I track my order?

If tracking is available for your shipping method, you will receive a tracking link via email after shipment.

↩️ Can I return an item?

Yes. As a consumer, you generally have a statutory right of withdrawal of 14 days. Further information can be found in our cancellation policy.

Download return form (PDF)

👕 Can I try on clothes and still return them?

Yes. You may inspect and try on an item as would be customary in a store. Please handle the goods with care. In case of signs of wear, damage, soiling, odors, or use beyond normal inspection, a reduction in value may be considered.

💰 Who bears the cost of the return?

The direct costs of returning the goods are borne by the customer.

💳 When will I receive my refund?

After a cancellation, the refund will be made according to legal requirements. We may withhold the refund until we have received the goods or you have provided proof of return.

✨ Are your items new or used?

SOUEIZIS offers carefully selected pre-loved designer clothing. The respective condition of an item is stated in the product description.

⭐ Are your items unique pieces?

Many of our pre-loved items are only available once. If an item is sold, it may not be offered again.

🔎 How is the condition of the items checked?

Our items are carefully checked before sale. Relevant signs of wear or special features are stated in the respective product description.

✏️ Can I change or cancel my order afterwards?

Please contact us as soon as possible. If your order has not yet been processed or shipped, we will check whether a change or cancellation is still possible.